This is a multi disciplinary team which provides 24 hour secondary mental health services to the residents of the county of Shropshire.

Where the Service is and who it is for?

The team is located within the Inpatient facility at Redwoods Centre in Shrewsbury, serving the Shrewsbury and Atcham catchment area. It offers a rapid response and assessment of a mental health crisis in the community with the possibility of offering acute psychiatric care at service user's homes or other community facilities until the crisis is resolved. This will usually be without resorting to hospital admission. Where hospital admission is unavoidable the Crisis Resolution/Home Treatment Team can facilitate discharge at the earliest opportunity. The Crisis Resolution/Home Treatment Team aims to 'gatekeep' all potential admissions referred to adult acute in patient units.

Referral process

Referrals can be made by the GP or Care Coordinator of the person experiencing the crisis. If the person is not known to mental health services, they can be referred to us through their GP, Police, Crisis Helpline, Approved Mental Health Practitioner or the RAID Team working within the Royal Shrewsbury Hospital. All general enquiry calls will be triaged and signposted to the most appropriate service.

Staff Profile

Team members include; Community Mental Health Nurses, Occupational Therapists, Support Workers, Consultants and Administrative Staff. Where appropriate joint working will occur with other internal and external services to achieve positive outcomes.

Public Transport

The nearest bus stop to the Redwoods Centre is on the Oxon Business Park for the Arriva Bus route number 70. There is then a 10 minute walk to the Redwoods Centre along Somersby Drive. Alternatively, Arriva Bus route 1 stops at The Royal Shrewsbury Hospital which adjoins the grounds of the Redwoods Centre. Further information can be obtained at
Shrewsbury town centre has a train station, a bus would then be needed out to the Redwoods Centre. The bus and train station are in close proximity of each other.


The Redwoods Centre has a free car park that can be accessed via a ticket barrier. On entry, press the button at the barrier for a ticket which needs to be validated at the main reception before leaving the building.

Carers' Service

In agreement with service users, the team welcomes the input of carers and Carer's Assessments are available. The Carers Assessment Worker also works with the Carers Association South Staffordshire (CASS) to ensure a supportive service for carers.


The Shropshire Crisis Resolution and Home Treatment Team actively supports service user involvement in the development of the service. The Team works closely with the Service User Involvement Lead to maximise involvement opportunities.

Further Information

For further information please contact the Team Business Support Officer on the above number or at

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